Clean and Carry (“we,” “us,” or “our”) is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website, services, or communicate with us. Please read it carefully to understand our practices regarding your personal data.

In accordance with the Data Protection Act 2018 and GDPR regulations, Clean and Carry is the data controller responsible for your personal information.

Information We Collect

When you interact with us or use our services, we may collect the following personal information:

• Information you provide directly:
  This includes data you enter on our website cleanandcarry.co.uk, via our app, or through email or phone communication. For example, your name, address, date of birth, contact details, payment information, and property details relevant to cleaning and moving services. This also includes data you explicitly provide as well as data inferred from images or descriptions of your property.
• Correspondence data:
  Any information you send to us through emails, messages, or calls.
• Survey and feedback information:
  If you choose to participate in surveys or feedback requests we send, though participation is voluntary.
• Technical data:
  Information about your device (hardware/software), network details, IP address, browser type, and usage data collected through cookies and similar technologies.
• Location data:
  We may collect location information through GPS or other technologies, but only with your explicit permission.
• Third-party data:
  Data received from trusted third parties, such as service providers, advertisers, or partners.

How We Use Cookies

We use cookies to enhance your experience on our website by:

• Analyzing website traffic and user behavior to improve site performance.
• Remembering your preferences such as language or location.
• Delivering relevant advertising based on your browsing patterns.

You can manage cookie preferences through your browser settings.

Storage and Security of Your Information

• Your personal data will be stored securely within the European Economic Area (EEA).
• Your information may be accessed by authorized personnel or third-party suppliers outside the EEA under strict confidentiality agreements.
• Payment details are protected with SSL encryption to ensure secure transactions.
• While we strive to protect your data during internet transmission, we cannot guarantee absolute security and are not liable for interception by third parties.
• You are responsible for safeguarding your account passwords.

How We Use Your Information

Your information helps us to:

• Process and fulfill your cleaning or moving service bookings.
• Communicate with you about your bookings and provide customer support.
• Improve our website and services based on your usage and feedback.
• Inform you about updates, promotions, or related services (only if you consent).
• Share your details with relevant service providers to complete your bookings, including your contact details, property information, service requests, and payment data.

Sharing Your Information

We may share your personal data:

• Within our corporate group as needed.
• With trusted third-party service providers involved in delivering your booked services.
• If required by law, regulation, or legal process.
• In the event of business transfer, such as sale or acquisition of Clean and Carry.

We do not sell your personal data to third parties.

Your Rights

• You can opt out of marketing communications at any time via the preference settings or by contacting us.
• You have the right to request access to the personal information we hold about you (a nominal £10 fee may apply to cover costs).
• You can request correction or deletion of your personal data where applicable.
• You may withdraw consent for data processing where we rely on your permission.
• For any data privacy requests, please contact our customer service team.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. Please review their privacy policies before providing any personal information.

Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page, and where appropriate, notified by email. Please check regularly to stay informed.

Contact Us

If you have any questions or concerns about this Privacy Policy or your data, please contact us:

Clean and Carry
Email: contact@cleanandcarry.co.uk
Phone: 07770 130517
Address: 40 Bedford Road, London, UK